Second star Logo

Reviews

Wonderful reviews from lovely customers.

So writing a review isn't anywhere close enough to the appreciation of these bears!!! And the amount of smiles and tears they bought to my family this Christmas! Ellie, I take my hat off to you I really really do!! You deserve the world and more for making so many people happy with your talents! I could never pay you back or no amount of money could ever really show how much these bears mean to us and how much they are cherished and loved! What an amazing service what an amazing lady! What amazing quality! What an amazing way to feel close to a loved one and Ellie really does go above and beyond!! Ellie kept in touch throughout making these bears and even squeezed another 2 in for me just before Christmas which I will be forever grateful for!! Thankyou Ellie
You're an angel!
A godsend! Laura
I have just received my two bears today. One from my mumĎs clothes and one from my dad. I donít know where to begin, Iím completely overwhelmed, they are perfect. They looked incredible when Ellie sent me the photos yesterday, but my goodness when I unwrapped them it took my breath away. I canít thank you enough Ellie. Xx

You have put a smile on my face. xx Sally
My bears were fantastic. I ordered 4 altogether and had a few explanations of the materials to be used. Ellie was a wonderful lady. She listened to everything I asked and absolutely nothing was too much trouble for her.

I would recommend this lady and her company to everybody, not just for the product but the customer service and care from start to finish was second to none. Thank you Ellie, you did an amazing job, my bears are just fantastic and reminders of my sons various activities, are replicated in my bear as he takes pride of place in my house xx Gill
I can't recommend Ellie enough. She is so kind compassionate and sews love into every bear. Ellie checked in with me before she started. Nothing was too much trouble. Having looked at Ellies previous work, I knew we were in safe hands. And I wasn't disappointed.. packaged beautifully

Thank you Ellie.. I will miss our texts Melanie
From start to finish the level of customer service I've received has been absolutely amazing. From the initial enquiry to sending my tracking info Ellie has answered any questions I have had and been so quick to respond. The bears have arrived safely today and WOW THEY ARE BEAUTIFUL. I would and will be highly recommending Second Star Memory Bears to anyone in need, they are such a lovely keepsake. Ellie thank you so much x Stephanie
Thank you very much for making a special bear for my little princess, absolutely great work. I would definitely recommend. The bear was made very quickly and at high quality. There was good communication throughout and the bear was sent very quickly in time for Christmas. I will be coming back again. Again, thank you very much. Kunda
The greatest gift I could've chosen for my mum. She treasures it. We've had so many compliments on how lovely / well-made and how thoughtfully it was done. Highly recommended he's perfect! Thankyou xx Kirsty
Ordered three memory bears for my daughters made from my parent's clothes and was so so pleased with how they turned out, perfect in every way and the girls love them, communication with Ellie was really good, always received a quick and friendly response and I didn't wait long at all for delivery. I would highly recommend this little business. Kelly
Beautiful bear! More than I could of ever imagined. Ellie kept in touch all through the process. Cant thank her enough! Anne
Can't thank Ellie enough. Sent some of my late father in laws clothes for her to make 4 bears for his grand daughters and his companions Christmas. Ellie kept me up to date with frequent emails of her progress and suggestions. The bears arrived beautifully wrapped in tissue and cellophane. Can't wait to see everyone's faces at Christmas when they receive their very special bears. Thank you again Ellie. Penny
Received my two beautiful bears through the post today and honestly they have far exceeded my expectations in every way. From the moment I contacted Second Star Memory bears, all the way through the service has been second to none! For anyone who has lost someone special and wants a little keepsake I would 1000% recommend a bear, you won't be disappointed! Myself and my brother love our bears & I'm so glad I ordered them!

Thank you for your amazing service Ellie! Xx Becca
The entire process was phenomenal. I loved working with Ellie. She was understanding, prompt, considerate and timely. My bears are amazing and I love them! Lorinda
Well where do I start, from the beginning. Excellent service and excellent communication about my products. I was kept up to date throughout making process. Delivery was quick and regular updates and photos. The end products are amazing and can't wait to surprise my family members with these very special bears at Christmas. Thank you so much xx Rosie
Ellie made 2 bears for my mum and dad and listened and delivered every detail I asked for. Beautifully made. Flood of tears when they realized what the bears were actually made from.

Best present ever!! can't thank Ellie enough. Will recommend to anyone. xx David
If I could give this review more than 5*'s I definitely would!! I'm so so happy with the bear that Ellie made out of my son's babygros (I may have cried!!) Highly recommend Second Star Memory Bears. Thank you so much. Katie
I received a beautiful bear from Ellie. Would highly recommend her as she is so talented at what she does. Great communication from start to finish, really professional and understanding. She really goes out of her way to make sure you get exactly what you want. Thanks Ellie xx Julie
I absolutely love my bear, better than I imagined it to be. I ordered the 22" bear, had t-shirts from my mum which had quite big pictures and logos on, but Ellie was able to put every picture I wanted on the bear. she has done a brilliant job of it, would definitely recommend her to anyone. Thank you so much again. Adele
Got the most beautiful bear made for my mam out of my grandma's clothes. The whole family are in love with it, thank you. It means so much xxxxx Becca A
Absolutely thrilled with my beautiful Bear. I can't recommend Ellie highly enough. From the very first message to the receiving my bear today, Ellie has been caring and sensitive to the fact that I lost my Dad. Nothing has been too much effort or trouble.

Thank you so much Ellie! Timandra
I cannot recommend Ellie enough, from the first contact to receiving my bears she has been so lovely and very quick at responding to messages. Very professional but so friendly. Her work and attention to detail is second to none and she listened to everything I wanted and made the bears just perfect. When I received them they made me cry happy tears because they are so beautiful and made from my late dads clothes and thanks to Ellie the bears gave me a reason to smile as I know I can now cuddle them and feel a bit closer to my dad. I will be ordering more, Ellie you're a star XxXxXx Thank you so much xxx Keeley
After months of looking for the right person to make me a Memory Bear from the 3 pieces of clothing I had kept from my Dad I stumbled across Ellie. From the very first message to the very last, Ellie has shown empathy and understanding in my requirements. She has given me advice when I wasn't sure and the attention to detail went above and beyond anything I expected. I shall treasure my bear every day and I'm sure his squeeze's will bring me great comfort on dark days ... THANK YOU Second Star Memory Bears FROM THE BOTTOM OF MY HEART, YOU TRULY ARE AMAZING AT WHAT YOU DO! Emma
Absolutely beautiful bears of an excellent quality. Ellie keeps you informed throughout the process. Highly recommended. Thank you Ellie x Carol
Ellie makes lovely memory bears. We love the 2 she made for us. She is so so talented. Janet
Cannot recommend Ellie enough, was an absolute pleasure working with Ellie on our little family of 5 memory bears. She was so patient and understanding and really accommodating with some special requests I had due to some disabilities in the intended recipients. Ellie had some wonderful ideas and perfect solutions that worked brilliantly. she was so sensitive when working with precious clothes which were very special to us. The end result was absolutely fantastic and we will all treasure our little bears for ever xx Wendy
This has been such a hard thing for me to do. I was panicked about sending my dad's precious rugby shirts but Ellie was so supportive & fully understood - she waited patiently for me to be able to do it & BOY AM I GLAD I DID!!!

Ellie let me know when she had received the shirts & kept them safe until my slit. She kept me in the loop & asked me exactly how I wanted them doing guiding me with her questions.

Then, when the bears came back ... wow, just wow! Sooooooo professional & my daughters now have a little bit of their grandad with them forever. I can't recommend or thank you enough. Honestly, if you're unsure, don't be. You won't be disappointed. Zoe xxxxxxxx Zoe
I had 3 bears made with Ellie. Amazing service, kept me informed all the way through, did exactly what I wanted. Thrilled to bits with them, would highly recommend Ellie to anyone.

Thank you so much. Kerry Turner x Kerry
Ellie has been absolutely amazing throughout, the turnaround was so quick, made exactly what I was after and I'm so so happy with it. It's a present for my sister and having the bear will mean so much to her! Do not hesitate to order you won't get better anywhere else! Worth every penny and more! Thank you again Ellie- you're outstanding! Jessica
Ellie made me two bears out of the dress and jacket my mam wore to my daughter's wedding such a lovely keepsake for the both of us excellent service and only took 9 days from me sending Ellie the clothes to receiving the bears good luck with your future business I'm sure you'll be very busy making lots of bears well reckoned Anne M
Well what can I say the two memory bears are absolutely amazing. They exceeded my expectations, they are the nicest bears I have seen and just a perfect comforting memory of my mum. From start to finish the customer service was amazing. I was informed as soon as Ellie received the jumpers and I was given a timescale, they were made within this and were exactly what I wanted. Ellie was kind, caring and professional. I would highly recommend. Thanks so much again Ellie. Angela
So, I found Ellie on Facebook and having recently lost my dad, wanted a keepsake to treasure for my dad's five grandchildren. I already had some of my mum's clothes from when she passed away 6 years ago.

I turned up at Ellie's with bags of clothes and this is where the magic happened, she made 5 bears using both my mum & dad's clothes, wow, each one is slightly different but unique in their own special way, the children love them dearly and I can't thank Ellie enough, what an amazing lady to be able to do what she does, each bear has a very special place in our hearts and we will treasure them forever, so Ellie from the bottom of our hearts 'Thank you so so much'

And we didn't stop there, myself and my sister also had one made, using the same clothes, a precious memory to treasure forever, can't thank you enough Ellie xxx Lisa
Ellie made a memory bear from my gran's clothes I kept and its absolutely amazing! I would highly recommend Ellie to anyone wishing to have such a lovely keepsake forever made! Very polite and friendly and completed my 18" bear in a day!!!! very impressive service!

Thanks again Ellie, my gran would absolutely love my bear, you've made her come to life again! xXx Laura
What an amazing lady who creates such beautiful bears out of so little material - a skill I could only aspire to have. The value of those bears to those of us grieving is immeasurable and thank you is so inadequate for the fantastic work carried out. I'll treasure my bear forever along with the love for my late partner. Angela C
Received my bears this morning Ellie they're beautiful I have cried a river today when I seen them. Thank you so much. My sister is blind Ellie so when I gave it to her and told her to feel all the different fabrics of mum's dressing gowns she was so overwhelmed with it and started crying and cuddled it so tight very emotional day for us all but as you say there our comfort now thank you so much once again xxx Lynn
I cannot thank Ellie enough for these 3 amazing bears for my mum and aunties. They exceeded all expectations and have made beautiful keepsakes. From start to finish Ellie made the whole process so easy and made me feel at ease the whole way through with keeping me up to date regularly. I can't recommend Ellie enough if you're looking for a memory bear. Lauren
Beautifully made, beautifully wrapped. Ellie kept in touch throughout to make sure she got every detail right. I can't recommend enough, so so happy with my bears, thank you xxx Steph
Where to start! From beginning to end Ellie has been fantastic. Excellent communication skills keeping us updated on progress of our beautiful bears. As it's been said before by others I couldn't of wished for someone more caring to look after and make something so beautiful from such treasured items. The quality of her work is outstanding! I will be sure to recommend you to all friends and family. Thank you so much they will be treasured forever! XX Lisa J
I would highly recommend Ellie, she is just amazing and so are the forever bears that she does ...I gave my mother-in-law a forever bear for her birthday and she just loves it .... is a very special gift that you have Ellie and one that can be treasured forever xx Jen
When I initially contacted Ellie through Facebook, to order a bear, she was quick to reply and was really friendly and helpful and she completed my order promptly too. I collected my bear from Ellie today and am absolutely delighted with it. The bear was skilfully crafted and the materials, I provided, were used creatively.

He has so much character with his beautifully crafted shirt and tie and his beaded eyes and black snub nose and reading glasses that make him appear so lifelike. I love the extra attention to detail too, as he has been given a love heart in his shirt pocket which is made in a contrasting material to his shirt and decorated with a button and he also, has his name embroidered on one of his feet.

Ellie's workmanship is superb! Carol M
Fantastic communication from start to finish and kept me posted the whole way through. couldn't have found a more lovely person to put trust into making the perfect bear. Claire
Where do I begin? My bears are beautiful - a friend recommended Ellie to me - from the start excellent communication very caring at a very difficult time for me - kept me posted with the progress at every stage and they safely arrived yesterday - thank you Ellie I will treasure for ever x Sharon A
I can't thank Ellie at Second Star Memory Bears enough for all the care whilst making 4 amazing bears from my Mum's clothing. She kept in touch all the way through and the bears are even better than I expected!

I have already recommended Ellie to several people and will continue. Faye
Thank you so much for my large memory bear. The bear arrived perfectly packaged and signed for which is a lovely security to know that it will arrive securely. It was presented in a clear bag and star tissue paper and lovely bow. It turned out better than I could of ever imagined. The detail in the stitching and the craftsman ship is amazing. Even down to the detail of the cardigan which is lined. The bear is super cuddly and the embroidery on the feet is lovely also in my Nanna's favourite colour. The main thing which was always important to me is that bear still smells of my Nanna. Nothing during this whole process was hard, nothing was too much and I am really really pleased with the bear.

Thank you so much, I can't thank you enough. Xx Zara
I love my bear. the detail and care is excellent and the patience is remarkable xx thank you Lynn C
Such a friendly and caring service. Ellie is a lovely person who understands your needs perfectly. She took my cherished cardigan that was my Dad's and made it into a perfect teddy that I can love forever. The teddy is so well made and was far beyond my expectations. would definitely use this service again should I need too.

5 stars all round. Chloe
Cannot recommend Ellie highly enough. Really efficient and professional and kept in touch from beginning to end. My bear will be very treasured always xxx Julie W
Just received my memory bear and she's absolutely beautiful. I didn't have any clothes that I could use so worked with Ellie to choose fabric of gran's favourite colours. This bear means so much and will be part of our wedding day in 3 weeks. I have had a few bears from Ellie and I genuinely feel she puts a piece of her heart into every single bear.

I really can't recommend her highly enough. Sharon B
From start to finish Ellie is fantastic, she is friendly and keeps in touch at every step.

The bear she made for me was absolutely brilliant. Alison S
This lady is an absolute talent. The time and effort she goes through to get your order is amazing. She's reliable, easy to talk to and just purely amazing!

Thank you for what you have done. I cannot wait for her to see your amazing work. Heidi
Ellie was amazing. She was in touch through the whole process to find out exactly what I wanted and to let me know how close the bear was to being finished. The bear is fantastic and is a reminder of such lovely memories. I would highly recommend her. Joanne
Ellie is an expert in her job The bears are fantastic and she's a pleasure to deal with. Very responsive and really understands the client. Would recommend her 100 times over.

Simply brilliant Anne C
Excellent service from start to finish, would definitely recommend! Gareth
Ellie made me and my young daughter two special bears from our wife and Mums clothing that we sent her. Both bears (one jointed and one 'normal') are made amazingly well and are made even more personal by the embroidery on the paws that I wanted. Hence, they are extra special and so comforting to have. All dealings with Ellie were a pleasure and so easy. I would highly recommend these lovely bears to anyone who wants a unique personal keepsake of their late relative or special person to cherish forever.

Thank you Ellie for our bears, we love 'em! Neil and Sophie. X Neil
My beautiful bear arrived this morning, made out of my mum's clothes for grandchild she will never get to meet. Baby not born yet, so don't know the sex. Thank you so much, parents to be was very emotional, can't thank you enough. X Monica
Well where do I begin to leave a review about my bears that were made for my children for Xmas with their late nan's clothing. Ellie your work is fabulous to detail I would highly recommend you to family & friends near and far. You definitely take care and pride in your work as it shows with the end item all finished and even packed away ready for bears to be back where they belong. I cannot thank you enough for my bears my children really felt so much comfort from them with happy and sad tears. Your commutation from start to finish was above an beyond even after receiving my bears then was still lovely to hear from you as the caring person you are. So thank you again a Million times over I will definitely continue to use you in the future. Emma S



HOW TO ORDER
Second Star Memory Bear Keepsakes on Facebook Second Star Memory Bear Keepsakes are a Small Local Business Second Star Memory Bear Keepsakes are Handmade in the UK